This Privacy Policy explains how bet99 collects, uses, stores, and protects the personal information of players on our Philippines mobile gaming platform. Your privacy matters to us.
Personal Information You Provide
When you register an account on bet99, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to create and verify your account, process transactions, and comply with Philippine gaming regulations. We may also ask for a government-issued ID or other identity documents as part of our Know Your Customer (KYC) verification process. Providing accurate and complete information is your responsibility as a registered player. If any of your details change, you are expected to update your account information promptly to ensure continued access to all platform features.
Usage and Activity Data
bet99 automatically collects certain technical and behavioural data when you use the platform, including your device type, operating system, browser version, IP address, and session activity logs. This data helps us monitor platform performance, detect unusual activity, and improve the overall user experience for Filipino players. We also record your betting history, deposit and withdrawal transactions, and any interactions with our support team. This information is used internally for account management, fraud prevention, and regulatory reporting purposes. We do not use this data to build advertising profiles or sell it to third-party marketing companies.
Payment and Financial Information
To process deposits and withdrawals in Philippine pesos, bet99 collects payment-related information such as your GCash mobile number or bank account details. All financial data is handled through secure, encrypted channels and is never stored in plain text on our servers. We do not retain full payment credentials beyond what is necessary to complete a transaction or comply with anti-money laundering obligations under Philippine law. Third-party payment processors used by bet99 operate under their own privacy and security standards, and we encourage you to review their policies aswell. If you have concerns about how your payment data is handled, please contact our support team for clarification before making any transactions on the platform.
Cookies and Tracking Technologies
bet99 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how players navigate the platform. These are small data files stored on your device that help us deliver a smoother, more personalised experience each time you visit. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in or place bets. Analytics cookies help us understand which features are most used and where improvements are needed, but they do not identify you personally. You may adjust your browser settings to limit or block non-essential cookies, though doing so may affect certain platform features.
For questions about data collection, visit our FAQ page or review our Terms and Conditions.
As a player in the Philippines, you have specific rights regarding your personal information held by bet99.
You may request a copy of the personal data bet99 holds about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippine data privacy regulations. Your request can be submitted by contacting our support team directly.
If any personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update basic account details directly through your profile settings, or contact support for changes that require identity verification before they can be processed.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records under Philippine anti-money laundering and gaming regulations. Where deletion is not possible due to regulatory requirements, we will inform you of the specific reason and the retention period that applies.
bet99 employs industry-standard security measures including SSL encryption, secure server infrastructure, and access controls to protect your personal data from unauthorised access, disclosure, or misuse. Our security practices are reviewed regularly to ensure they remain effective against evolving threats and aligned with Philippine data protection standards.
Third-Party Sharing and Disclosure
bet99 does not sell your personal information to third parties for commercial or marketing purposes. We may share your data with trusted service providers who assist in operating the platform, such as payment processors, identity verification services, and customer support tools, but only to the extent necessary for those services to function. All third-party partners are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine law. We may also disclose your information to government authorities or regulators when required by law, court order, or in connection with an investigation into suspected fraud or illegal activity. In such cases, disclosure is made only to the extent required and in compliance with applicable legal procedures.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine gaming and financial regulations. Transaction records, identity verification documents, and account activity logs may be kept for a minimum of five years following account closure to satisfy anti-money laundering compliance requirements. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you close your account and wish to understand the specific retention periods that apply to your data, you may contact our support team for further information. We do not retain data beyond what is necessary for the purposes described in this Privacy Policy.
Policy Updates
bet99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When material changes are made, we will notify registered players through the platform or via the email address associated with their account. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how your data is being handled. The date at the top of this page indicates when the policy was last revised.
For full details on platform rules, see our Terms and Conditions. For responsible gaming resources, visit our Responsible Gaming page.
If you have any concerns about how bet99 handles your personal data, our support team is ready to help. You can also visit our FAQ for quick answers.